Virgin Media customers in South Woodford, Woodford Green and Ilford still without internet, TV and phone

Three days after a cable was severed by a utility company Virgin Media customers are still left without internet, TV or phone access.

A spokeswoman for Virgin Media confirmed that a cable was severed by National Grid on Wednesday evening in Goodmayes Road, Seven Kings.

Engineers were at the scene within the hour and have been working since to fix the cable.

She said: "We’re working to get everyone back online as quickly as possible. We apologise for the inconvenience caused in the meantime."

Ajaz Nawaz, 42, of Eastwood Close, South Woodford, is considering leaving Virgin Media as a result of the poor service.

He works as a data communications consultant from home most days a week.

He said: "I am managing at the moment because I have 3G internet on my phone, but it is very slow.

"Virgin Media are having a bit of a laugh if you ask me.

"Broadband is an absolute necessity these days and this lack of service is unbelievable."

Mr Nawaz has been told by Virgin Media service should be resumed by 7pm tonight, but he isn't holding his hopes up.

The spokeswoman for Virgin Media was unable to give the Guardian an estimated time of when the cable would be fixed.

National Grid have been asked to comment on the circumstances surrounding the servered cable.

Have you been affected by problems with Virgin Media? Get in touch by emailing Melanie Attlesey on mattlesey@london.newsquest.co.uk.

Comments (9)

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2:58pm Sat 9 Feb 13

Cornbeefur says...

It is all about the service BT the best.

Misers use the cheaper options and normally have to be content with the bad service.
It is all about the service BT the best. Misers use the cheaper options and normally have to be content with the bad service. Cornbeefur
  • Score: 0

5:10pm Sat 9 Feb 13

Helen, Walthamstow says...

Cornbeefur wrote:
It is all about the service BT the best.

Misers use the cheaper options and normally have to be content with the bad service.
Even BT would lose the Internet if its cable was cut.

Another silly, and abusive, comment from CB. People can only pay for what they can afford. Describing them as "misers" is offensive.
[quote][p][bold]Cornbeefur[/bold] wrote: It is all about the service BT the best. Misers use the cheaper options and normally have to be content with the bad service.[/p][/quote]Even BT would lose the Internet if its cable was cut. Another silly, and abusive, comment from CB. People can only pay for what they can afford. Describing them as "misers" is offensive. Helen, Walthamstow
  • Score: 0

6:31pm Sat 9 Feb 13

Alan_1976 says...

Helen, Walthamstow wrote:
Cornbeefur wrote:
It is all about the service BT the best.

Misers use the cheaper options and normally have to be content with the bad service.
Even BT would lose the Internet if its cable was cut.

Another silly, and abusive, comment from CB. People can only pay for what they can afford. Describing them as "misers" is offensive.
And as always factually incorrect.

http://www.bbc.co.uk
/news/uk-england-glo
ucestershire-1423254
5

Over two weeks after a severed cable for Bt to restore service
[quote][p][bold]Helen, Walthamstow[/bold] wrote: [quote][p][bold]Cornbeefur[/bold] wrote: It is all about the service BT the best. Misers use the cheaper options and normally have to be content with the bad service.[/p][/quote]Even BT would lose the Internet if its cable was cut. Another silly, and abusive, comment from CB. People can only pay for what they can afford. Describing them as "misers" is offensive.[/p][/quote]And as always factually incorrect. http://www.bbc.co.uk /news/uk-england-glo ucestershire-1423254 5 Over two weeks after a severed cable for Bt to restore service Alan_1976
  • Score: 0

6:40pm Sat 9 Feb 13

G. Robertson says...

Cornbeefur wrote:
It is all about the service BT the best.

Misers use the cheaper options and normally have to be content with the bad service.
How on earth does that work? Virgin Media provides some of the best speeds in the country and in our area. It is competitive and far beats BT who I have also had for numerous years in this area.

You are simply a troll and i'm amazed your posts havent been reported enough to get you banned from the comments section being as you very rarely add anything of value to the discussion but constantly seek to troll the comments for no reason other than to appease the fact you cant get laid.
[quote][p][bold]Cornbeefur[/bold] wrote: It is all about the service BT the best. Misers use the cheaper options and normally have to be content with the bad service.[/p][/quote]How on earth does that work? Virgin Media provides some of the best speeds in the country and in our area. It is competitive and far beats BT who I have also had for numerous years in this area. You are simply a troll and i'm amazed your posts havent been reported enough to get you banned from the comments section being as you very rarely add anything of value to the discussion but constantly seek to troll the comments for no reason other than to appease the fact you cant get laid. G. Robertson
  • Score: 0

6:48pm Sat 9 Feb 13

Helen, Walthamstow says...

G. Robertson wrote:
Cornbeefur wrote:
It is all about the service BT the best.

Misers use the cheaper options and normally have to be content with the bad service.
How on earth does that work? Virgin Media provides some of the best speeds in the country and in our area. It is competitive and far beats BT who I have also had for numerous years in this area.

You are simply a troll and i'm amazed your posts havent been reported enough to get you banned from the comments section being as you very rarely add anything of value to the discussion but constantly seek to troll the comments for no reason other than to appease the fact you cant get laid.
Mysteriously, though his comments are regularly reported and removed and sometimes whole threads are taken down because of him, the Guardian never see fit to ban him.

Under some of his many successive posting names over the past six years or so, he has been stopped. But I assume the mods who did that have been replaced with others.
[quote][p][bold]G. Robertson[/bold] wrote: [quote][p][bold]Cornbeefur[/bold] wrote: It is all about the service BT the best. Misers use the cheaper options and normally have to be content with the bad service.[/p][/quote]How on earth does that work? Virgin Media provides some of the best speeds in the country and in our area. It is competitive and far beats BT who I have also had for numerous years in this area. You are simply a troll and i'm amazed your posts havent been reported enough to get you banned from the comments section being as you very rarely add anything of value to the discussion but constantly seek to troll the comments for no reason other than to appease the fact you cant get laid.[/p][/quote]Mysteriously, though his comments are regularly reported and removed and sometimes whole threads are taken down because of him, the Guardian never see fit to ban him. Under some of his many successive posting names over the past six years or so, he has been stopped. But I assume the mods who did that have been replaced with others. Helen, Walthamstow
  • Score: 0

10:13pm Sat 9 Feb 13

Cornbeefur says...

Helen, Walthamstow wrote:
G. Robertson wrote:
Cornbeefur wrote:
It is all about the service BT the best.

Misers use the cheaper options and normally have to be content with the bad service.
How on earth does that work? Virgin Media provides some of the best speeds in the country and in our area. It is competitive and far beats BT who I have also had for numerous years in this area.

You are simply a troll and i'm amazed your posts havent been reported enough to get you banned from the comments section being as you very rarely add anything of value to the discussion but constantly seek to troll the comments for no reason other than to appease the fact you cant get laid.
Mysteriously, though his comments are regularly reported and removed and sometimes whole threads are taken down because of him, the Guardian never see fit to ban him.

Under some of his many successive posting names over the past six years or so, he has been stopped. But I assume the mods who did that have been replaced with others.
Maybe they were Rockers?
[quote][p][bold]Helen, Walthamstow[/bold] wrote: [quote][p][bold]G. Robertson[/bold] wrote: [quote][p][bold]Cornbeefur[/bold] wrote: It is all about the service BT the best. Misers use the cheaper options and normally have to be content with the bad service.[/p][/quote]How on earth does that work? Virgin Media provides some of the best speeds in the country and in our area. It is competitive and far beats BT who I have also had for numerous years in this area. You are simply a troll and i'm amazed your posts havent been reported enough to get you banned from the comments section being as you very rarely add anything of value to the discussion but constantly seek to troll the comments for no reason other than to appease the fact you cant get laid.[/p][/quote]Mysteriously, though his comments are regularly reported and removed and sometimes whole threads are taken down because of him, the Guardian never see fit to ban him. Under some of his many successive posting names over the past six years or so, he has been stopped. But I assume the mods who did that have been replaced with others.[/p][/quote]Maybe they were Rockers? Cornbeefur
  • Score: 0

11:03pm Sat 9 Feb 13

JackDaniels says...

Just got it back!

IT WASN'T VIRGIN'S FAULT!

Gas Engineers severed the cabling and tried to cover it up by burying it.

Virgin had to wait until Gas people redug the hole and finished their work, that's why it took so long.
Just got it back! IT WASN'T VIRGIN'S FAULT! Gas Engineers severed the cabling and tried to cover it up by burying it. Virgin had to wait until Gas people redug the hole and finished their work, that's why it took so long. JackDaniels
  • Score: 0

11:49am Sun 10 Feb 13

Cornbeefur says...

JackDaniels wrote:
Just got it back!

IT WASN'T VIRGIN'S FAULT!

Gas Engineers severed the cabling and tried to cover it up by burying it.

Virgin had to wait until Gas people redug the hole and finished their work, that's why it took so long.
They would say that, various utilities will blame each other and ultimately the consumers will pay through creeping increases.
[quote][p][bold]JackDaniels[/bold] wrote: Just got it back! IT WASN'T VIRGIN'S FAULT! Gas Engineers severed the cabling and tried to cover it up by burying it. Virgin had to wait until Gas people redug the hole and finished their work, that's why it took so long.[/p][/quote]They would say that, various utilities will blame each other and ultimately the consumers will pay through creeping increases. Cornbeefur
  • Score: 0

3:31pm Mon 11 Feb 13

Alan_1976 says...

Cornbeefur wrote:
JackDaniels wrote:
Just got it back!

IT WASN'T VIRGIN'S FAULT!

Gas Engineers severed the cabling and tried to cover it up by burying it.

Virgin had to wait until Gas people redug the hole and finished their work, that's why it took so long.
They would say that, various utilities will blame each other and ultimately the consumers will pay through creeping increases.
They would say that as it was true. The various utilities didn't blame each other. The guilty party has admitted responsibility.

Unfounded nonsense from you as usual.
[quote][p][bold]Cornbeefur[/bold] wrote: [quote][p][bold]JackDaniels[/bold] wrote: Just got it back! IT WASN'T VIRGIN'S FAULT! Gas Engineers severed the cabling and tried to cover it up by burying it. Virgin had to wait until Gas people redug the hole and finished their work, that's why it took so long.[/p][/quote]They would say that, various utilities will blame each other and ultimately the consumers will pay through creeping increases.[/p][/quote]They would say that as it was true. The various utilities didn't blame each other. The guilty party has admitted responsibility. Unfounded nonsense from you as usual. Alan_1976
  • Score: 0

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