Virgin Media customers back online after severed cable in Seven Kings

First published in by

Virgin Media have apologised after a cable was severed by a third party leaving thousands of people without internet, TV or phone access for three days.

The cable was severed on Wednesday evening by National Grid, according to a Virgin Media spokeswoman, in Goodmayes Road, Seven Kings.

Customers took to social networking site Twitter to vent their outrage at the blackout.

@DomFarmer tweeted on Saturday: "Anyone with Virgin Media in woodford or south woodford is f****d .. Like myself .. Can't even get my bets done for the game with no internet."

And @Dolls_N_Skulls also tweeted on Saturday: "@virginmedia still no service in south woodford! Sort it out Richard!!!"

A Virgin Media spokeswoman said: "One of our cables in the Seven Kings area was damaged by construction work carried out by anothe party.

"Our engineers were on site within the hour and worked around-the-clock to bring everyone back online by Saturday afternoon.

"We apologise for the inconvenience whilst the repair work was carried out."

National Grid have been asked to comment.


Send us your news, pictures and videos

Most read stories

Local Info

Enter your postcode, town or place name

About cookies

We want you to enjoy your visit to our website. That's why we use cookies to enhance your experience. By staying on our website you agree to our use of cookies. Find out more about the cookies we use.

I agree