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A private hospital in Buckhurst Hill has apologised to a patient who is seeking compensation following a 'nightmare' stay
A private hospital has apologised to a second patient in quick succession over poor treatment.
Private Holly House Hospital earlier this month said sorry to NHS patient Edward Beaver after he was left without food and water following an operation.
Now the Buckhurst Hill hospital has been forced to apologise to private patient Marylyn Bloor, 66, who was left with bloodied sheets and an infection following surgery on May 24.
Mrs Bloor was initially pleased with the care provided after opting to go private, but said her treatment soon deteriorated.
She said: “At first, my nurse was lovely but when she went off-duty it all went wrong.
“I came up from the operation and my sheets had quite a bit of blood on them, they were not changed for the entire duration of my stay.
“At about nine o’clock I asked for my catheter to be changed because I know that they should be changed every four to six hours.
"I could see that they were very busy, but she did not return until 1am.
“That was the last I saw of her until a nurse came in at 8.30am to open the blinds, she didn’t even offer me water.
“By 1pm my catheter had not been changed for 12 hours.
"I could barely walk but they discharged me. As I hobbled out, with the help of my husband a nurse going off duty from the ward above rushed to get me a wheelchair.”
Mrs Bloor, of Queens Road, says that the apology letter from the Director of Nursing and Clinical Services is not enough and she is now seeking compensation.
“I got a urinary tract infection which I was told is likely to be down to my stay at the hospital and the catheter," she added.
"I had to pay for the treatment so I am seeking compensation.
“The staffing levels are poor and they should not be taking on more NHS patients if they can’t look after both properly “An apology letter a month after I sent a complaint is not enough.”
A spokesman for the hospital said: "“The quality of the care we offer to all our patients is our utmost priority. This is why Holly House remains the first choice for local people, both private and NHS patients.
"We take any concerns and opinions expressed by patients very seriously and act upon them where appropriate.
"We also welcome any patient who has a concern or issue to raise it with us directly so that we can talk to them and resolve the issue as speedily and sensitively as possible.”
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