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Epping care company owner speaks out over 'disgraceful' 15 minute visits to vulnerable people.
A care company has said it refuses to enter into council contracts because the current system undermines the quality of support offered in the home.
Charity Leonard Cheshire Disability today said too many local authorities across the UK are allowing “disgraceful” 15 minute visits to vulnerable people, which can leave clients having to choose between using the toilet or having a drink.
And Victoria Rigby, owner of Home Instead Senior Care in Epping, agreed that this must change.
She said block council contracts with agencies “drive down the quality of care” by forcing care companies to deliver short duration calls.
“We have a minimum call duration of one hour as this enables our caregivers time to deliver person-centred care which focuses on the needs and dignity of the individual,” Miss Rigby said.
“For some time we have been calling on local authorities to embrace the vision of personalisation and recognise that the types of support people receive should not be confined to personal care and should include a much wider range of options, including companionship.”
“Often care providers and their staff feel as though they do not have the time to complete all tasks in the allocated time.”
Miss Rigby, whose company is based in High Street, criticised Sandie Keene, president of the Association of Directors of Adult Social Services, who reportedly said tasks should not take longer than 15 minutes.
“She is missing a fundamental point. And that point is that care should not be task based,” Miss Rigby said.
“Our social and health care systems need to evolve to provide person-centred care that is both age and stage appropriate and which support healthy ageing.”
People over the age of 18 can be provided with a care package if they are deemed eligible by Social Services.
However, many carers feel as though assessments are often short and do not provide a detailed insight into that person’s needs.
The Guardian has asked Essex County Council to comment.
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