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Housing association ignores woman for ten years
A woman who was promised much-needed repairs on her home for almost ten years has been told by her housing association there is no funding.
Jane Fenton, 30, of Prospect Road in Woodford Green, was promised a new kitchen, new bathroom and various other improvements since she moved in in 2004, but has now been told her complaints were never even logged.
Damage at the property ranges from broken kitchen units to a leaking sink, mouldy walls, a rusty bath and collapsed garden fencing.
Miss Fenton said: “All of my complaints and queries have been ignored by Places for People and they are now claiming these were not even logged. I find this to be very convenient.
“When I moved in I was told all my repairs and replacements would be done as it states in my tenancy agreement.
“The situation is now completely out of hand. Last week the fencing at the end of my garden which backs onto an alleyway that anyone can access fell down and there was an intruder in my garden, looking into my property.
“I have asked them to fix the fencing but now they say that it is not their responsibility and they do not have funds available.
“All I want is a decent home to live in for me and my daughter. It has been ten years and I am still waiting.”
Places for People, who own or manage 143,000 homes across the UK, claim to be responsible for maintaining fixtures and fittings, communal areas and the structure and outside of client’s homes.
David Hooper, regional manager at Places for People, said: “We are taking Miss Fenton’s complaints very seriously and have arranged for one of our local managers to visit her to discuss the issues further.”
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