The single mother of two was unable to feed her children a Christmas dinner and is still without any cooking facilities

East London and West Essex Guardian Series: Tracie with her son Jacob Tracie with her son Jacob

A single mother-of-two has spoken of her frustration after being left without hot water and cooking facilities for two weeks in the run up to Christmas.

Tracie Wye, 41, of Boscombe Avenue in Leyton, smelled gas on December 5 in her home and the supply was switched off.

But despite several calls to landlord East Thames Housing Association, the hot water supply was not restored until December 20.

However, her oven was still not working and a mini-cooker was supplied by social services on Christmas Eve.

But Ms Wye said she could not afford any more food after buying expensive takeaways for three weeks and using costly fan heaters to replace the central heating.

She said: "I can’t deal with this anymore. I don’t have the energy and this whole situation has made me so ill.

“It has made me feel as though I am not worthy and as though I cannot look after my own two children."

Ms Wye and her children, aged two and 15, spent Christmas Day at her sister-in laws and, although she is thankful for the support, she claims her children’s Christmas was completely ruined.

“I was hoping to be at home for Christmas, but as the day got closer I realised it wasn’t going to happen." she said.

“This has been the most awful Christmas and I am still frightened that my house isn’t safe.

“I feel terribly guilty to my children that I couldn’t provide them with a Christmas dinner at home.

The Guardian has approched East Thames for comment.

Comments (10)

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1:56pm Mon 30 Dec 13

mmmreally says...

How disgraceful to leave anyone in such a situation over the Christmas period, let alone a single mother of 2 young children. East Thames should be ashamed of themselves. As a housing association surely they have a responsibility and/or liability to its tenants.
This lady needs to seek legal advice because this is a clear case of neglect on their behalf! Disgusting!
How disgraceful to leave anyone in such a situation over the Christmas period, let alone a single mother of 2 young children. East Thames should be ashamed of themselves. As a housing association surely they have a responsibility and/or liability to its tenants. This lady needs to seek legal advice because this is a clear case of neglect on their behalf! Disgusting! mmmreally

2:31pm Mon 30 Dec 13

cynicalsue says...

When I watched the news of those people who were flooded over Christmas and almost all of them said somehting along the lines of 'these things happen, we have our health etc...'. I just wish some people could be more grateful for what they have rather than talk in terms of 'everything's ruined' etc. She did have Christmas, she still has a roof over her head. Fortunately it has not been too cold. I'm not being insensitive (we had not heating for a few days last month - we just put an extra jumper on and got on with it). I'm no fan of that particular housing association but please, put things in perspective.
When I watched the news of those people who were flooded over Christmas and almost all of them said somehting along the lines of 'these things happen, we have our health etc...'. I just wish some people could be more grateful for what they have rather than talk in terms of 'everything's ruined' etc. She did have Christmas, she still has a roof over her head. Fortunately it has not been too cold. I'm not being insensitive (we had not heating for a few days last month - we just put an extra jumper on and got on with it). I'm no fan of that particular housing association but please, put things in perspective. cynicalsue

2:42pm Mon 30 Dec 13

mmmreally says...

How about a little compassion? Your user name suits your attitude. You know nothing of her actual situation besides what she is currently going through and written in this article. So maybe a little less cynicism and a little more caring and thought should be put forward before you post your comments! Unfortunately its people with no compassion or cares for the well being of others that sit in offices all day passing phone calls from one useless person to another that only exacerbate situations like this woman is going through. What is it with this "suck it up" attitude? How about let's see what we can do to help our neighbour/friend or anyone in need!
How about a little compassion? Your user name suits your attitude. You know nothing of her actual situation besides what she is currently going through and written in this article. So maybe a little less cynicism and a little more caring and thought should be put forward before you post your comments! Unfortunately its people with no compassion or cares for the well being of others that sit in offices all day passing phone calls from one useless person to another that only exacerbate situations like this woman is going through. What is it with this "suck it up" attitude? How about let's see what we can do to help our neighbour/friend or anyone in need! mmmreally

3:06pm Mon 30 Dec 13

trackie01 says...

I wonder if your comments would be the same if it was one of your family members going through this terrible ordeal at this time of year!!!! @Synicalsue.
I wonder if your comments would be the same if it was one of your family members going through this terrible ordeal at this time of year!!!! @Synicalsue. trackie01

3:36pm Mon 30 Dec 13

myopinioncounts says...

The older generation will remember a time when it was normal for only the living room to be heated. You only heated a bedroom if someone was ill!
Of course to have no proper cooking facilities over Christmas was unfortunate but still better off than the flood victims.
The older generation will remember a time when it was normal for only the living room to be heated. You only heated a bedroom if someone was ill! Of course to have no proper cooking facilities over Christmas was unfortunate but still better off than the flood victims. myopinioncounts

4:52pm Mon 30 Dec 13

Karlee says...

Cynicalsue, the comparison you make is a little unfair. The families in Surrey etc over Christmas were all in the same boat (so to speak) and had teams of people assisting them with flood damage, shelter, food etc. They also had a form of solidarity with each other. This single mother was on her own with nobody suffering the same fate as her- it's much harder to then just soldier on.

By the way, how can a comment calling for help for people and neighbours in need have a negative score? Have some humanity people - you'll expect it from others when you find yourself in trouble.
Cynicalsue, the comparison you make is a little unfair. The families in Surrey etc over Christmas were all in the same boat (so to speak) and had teams of people assisting them with flood damage, shelter, food etc. They also had a form of solidarity with each other. This single mother was on her own with nobody suffering the same fate as her- it's much harder to then just soldier on. By the way, how can a comment calling for help for people and neighbours in need have a negative score? Have some humanity people - you'll expect it from others when you find yourself in trouble. Karlee

5:09pm Mon 30 Dec 13

Karlee says...

She has got on with it, for nearly three weeks! Yes, we're British, we're a first-world developed country, let's operate like one.
She has got on with it, for nearly three weeks! Yes, we're British, we're a first-world developed country, let's operate like one. Karlee

6:49pm Tue 31 Dec 13

Billy Yerache says...

East European, Cold War Stalinist, censorship arrives in Leyton in time for the New Year.
East European, Cold War Stalinist, censorship arrives in Leyton in time for the New Year. Billy Yerache

12:11am Thu 2 Jan 14

GABOLE says...

This woman's gripe is quite ridiculous: her children were fed on Christmas day as they had their meal with the sister-in-law. Isn't it quite normal that a Christmas meal is shared with extended family? I note that Social Services provided her with cooking facilities - surely, it is not their (or anybody else's) fault that this woman had spent her money on expensive takeaway meals? This woman needs to realise that 'the world' does not owe her a perfect life!
This woman's gripe is quite ridiculous: her children were fed on Christmas day as they had their meal with the sister-in-law. Isn't it quite normal that a Christmas meal is shared with extended family? I note that Social Services provided her with cooking facilities - surely, it is not their (or anybody else's) fault that this woman had spent her money on expensive takeaway meals? This woman needs to realise that 'the world' does not owe her a perfect life! GABOLE

3:36pm Thu 2 Jan 14

OngarRS says...

She could always get her husband to help......
She could always get her husband to help...... OngarRS

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