Liz Gray from Buckhurst Hill was falsely accused of stealing petrol in Epping but has received no apology from Shell

Teacher's plea for apology after theft accusations

Teacher's plea for apology after theft accusations

First published in News
Last updated
East London and West Essex Guardian Series: Photograph of the Author by , Reporter - Waltham Forest

A primary school teacher who was wrongly accused of stealing petrol is furious the firm has failed to apologise to her.

Liz Gray and her family filled up their car with £50 worth of petrol at the Shell garage on the Wake Arms Roundabout in Epping before heading off to celebrate her birthday at a friend's house Twickenham on November 30.

After enjoying their day out, the family returned home to Willow Close in Buckhurst Hill.

Just as Mrs Gray and her husband had put their two children to bed, the police knocked at the door.

Mrs Gray, 35, said she had no idea what was about to happen. She said: “At first I thought maybe something had happened to someone in my family when they asked for me but then they said that it had been reported that I had stolen fuel.

“It was awful. I really started to doubt myself but then they said a completely different amount to what I had put in my car.

“I used a pay at pump machine and my car was verified before I even put the fuel in.

“My daughter woke up and it was frightening for her because she had no idea what was going on.”

Mrs Gray was not arrested by the two officers but was told she must prove payment to the petrol station, which accused her of stealing £22 worth of fuel, as soon as possible.

When she got her bank statement a few days later, she sent it to both the main company and the individual garage.

But despite proving her innocence, she has still had no apology from Shell, almost two months later.

She said: “I do think that they should be named and shamed.

“It doesn’t take long to say sorry. They sent the police to my door and they haven’t even responded to me.”

Mrs Gray, who is currently on maternity leave from her job at Buckhurst Hill Primary School, added: “I feel like my car is marked when I go into a petrol station and it’s horrible to think that the school children living down my road could have seen the police coming to their teacher’s house.”

Shell has been asked to comment.
 

Comments (27)

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5:31pm Tue 28 Jan 14

Villagecranberry says...

Terrible that kids could have seen police going to the teachers house. Why? Could have been anything, now it is the paper by self-publicity, the whole world knows that she has be questioned, not arrested, about an ambiguity. What happened with the 'these things happen' attitude, the British way?
Terrible that kids could have seen police going to the teachers house. Why? Could have been anything, now it is the paper by self-publicity, the whole world knows that she has be questioned, not arrested, about an ambiguity. What happened with the 'these things happen' attitude, the British way? Villagecranberry
  • Score: -18

8:23pm Tue 28 Jan 14

pan says...

I have heard of this happening to a few people recently but I don't know if the Police have bothered attending their homes.

I have heard from people that they have been accused of not paying for fuel when in the station and basically being charged the amount that was on the pump before they filled up as well as their own amount.

I expect that some people would just pay up rather than argue.

Personally I believe that there is potentially a scam going on here. Seeing that the petrol stations in the area all have signs up saying that you are being monitored at the pump that it should be easy to prove.

It is disappointing that the Police seem so keen to act so quickly for issues such as this but not so keen to attend reports of more serious matters from the public.
I have heard of this happening to a few people recently but I don't know if the Police have bothered attending their homes. I have heard from people that they have been accused of not paying for fuel when in the station and basically being charged the amount that was on the pump before they filled up as well as their own amount. I expect that some people would just pay up rather than argue. Personally I believe that there is potentially a scam going on here. Seeing that the petrol stations in the area all have signs up saying that you are being monitored at the pump that it should be easy to prove. It is disappointing that the Police seem so keen to act so quickly for issues such as this but not so keen to attend reports of more serious matters from the public. pan
  • Score: 22

11:48pm Tue 28 Jan 14

Villagecranberry says...

pan wrote:
I have heard of this happening to a few people recently but I don't know if the Police have bothered attending their homes.

I have heard from people that they have been accused of not paying for fuel when in the station and basically being charged the amount that was on the pump before they filled up as well as their own amount.

I expect that some people would just pay up rather than argue.

Personally I believe that there is potentially a scam going on here. Seeing that the petrol stations in the area all have signs up saying that you are being monitored at the pump that it should be easy to prove.

It is disappointing that the Police seem so keen to act so quickly for issues such as this but not so keen to attend reports of more serious matters from the public.
Petrol is not as profitable as it was which with the thefts is why they are diminishing. Have people not notice how further they have to go to fill up?
Unless people do not support them, it will just get worse.
[quote][p][bold]pan[/bold] wrote: I have heard of this happening to a few people recently but I don't know if the Police have bothered attending their homes. I have heard from people that they have been accused of not paying for fuel when in the station and basically being charged the amount that was on the pump before they filled up as well as their own amount. I expect that some people would just pay up rather than argue. Personally I believe that there is potentially a scam going on here. Seeing that the petrol stations in the area all have signs up saying that you are being monitored at the pump that it should be easy to prove. It is disappointing that the Police seem so keen to act so quickly for issues such as this but not so keen to attend reports of more serious matters from the public.[/p][/quote]Petrol is not as profitable as it was which with the thefts is why they are diminishing. Have people not notice how further they have to go to fill up? Unless people do not support them, it will just get worse. Villagecranberry
  • Score: -2

5:42am Wed 29 Jan 14

pan says...

Villagecranberry wrote:
pan wrote:
I have heard of this happening to a few people recently but I don't know if the Police have bothered attending their homes.

I have heard from people that they have been accused of not paying for fuel when in the station and basically being charged the amount that was on the pump before they filled up as well as their own amount.

I expect that some people would just pay up rather than argue.

Personally I believe that there is potentially a scam going on here. Seeing that the petrol stations in the area all have signs up saying that you are being monitored at the pump that it should be easy to prove.

It is disappointing that the Police seem so keen to act so quickly for issues such as this but not so keen to attend reports of more serious matters from the public.
Petrol is not as profitable as it was which with the thefts is why they are diminishing. Have people not notice how further they have to go to fill up?
Unless people do not support them, it will just get worse.
Really Villagecranberry ? Nothing to do with cheaper supermarket fuel driving the prices at the pumps down then? or extremely heavy taxation on fuel? Regardless of the brand at the forecourt the money is in the refining, oil storage or in the forecourt shop sales, it has been for years.
Its not the odd fuel theft that is making the stations shut and don't forget cars are far more efficient now.
Either way that has nothing to do with the story and as I said I have heard other honest people have the same problem in local stations.
[quote][p][bold]Villagecranberry[/bold] wrote: [quote][p][bold]pan[/bold] wrote: I have heard of this happening to a few people recently but I don't know if the Police have bothered attending their homes. I have heard from people that they have been accused of not paying for fuel when in the station and basically being charged the amount that was on the pump before they filled up as well as their own amount. I expect that some people would just pay up rather than argue. Personally I believe that there is potentially a scam going on here. Seeing that the petrol stations in the area all have signs up saying that you are being monitored at the pump that it should be easy to prove. It is disappointing that the Police seem so keen to act so quickly for issues such as this but not so keen to attend reports of more serious matters from the public.[/p][/quote]Petrol is not as profitable as it was which with the thefts is why they are diminishing. Have people not notice how further they have to go to fill up? Unless people do not support them, it will just get worse.[/p][/quote]Really Villagecranberry ? Nothing to do with cheaper supermarket fuel driving the prices at the pumps down then? or extremely heavy taxation on fuel? Regardless of the brand at the forecourt the money is in the refining, oil storage or in the forecourt shop sales, it has been for years. Its not the odd fuel theft that is making the stations shut and don't forget cars are far more efficient now. Either way that has nothing to do with the story and as I said I have heard other honest people have the same problem in local stations. pan
  • Score: 10

8:15am Wed 29 Jan 14

peckerdunne says...

Hmm...
I usually stuff the receipt in a pocket or throw it away.
I'll save it in future, just in case.
Hmm... I usually stuff the receipt in a pocket or throw it away. I'll save it in future, just in case. peckerdunne
  • Score: 15

8:58am Wed 29 Jan 14

jackblack007 says...

peckerdunne wrote:
Hmm...
I usually stuff the receipt in a pocket or throw it away.
I'll save it in future, just in case.
thats if the receipt machine is working or has paper in it,, you can usually receive the worst customer service ever @ petrol stations . staff never care , the bins are usually overflowing , etc etc etc .

no pride whatsoever
[quote][p][bold]peckerdunne[/bold] wrote: Hmm... I usually stuff the receipt in a pocket or throw it away. I'll save it in future, just in case.[/p][/quote]thats if the receipt machine is working or has paper in it,, you can usually receive the worst customer service ever @ petrol stations . staff never care , the bins are usually overflowing , etc etc etc . no pride whatsoever jackblack007
  • Score: 9

9:23am Wed 29 Jan 14

Bluebottlewx5 says...

I'd be very surprised if the Police aren't 'having words' with the staff there about wasting police time!
I'd be very surprised if the Police aren't 'having words' with the staff there about wasting police time! Bluebottlewx5
  • Score: 11

9:37am Wed 29 Jan 14

Delilahkins says...

I won't filling up at any Shell until a full apology has been recieved by Liz Grey!
I won't filling up at any Shell until a full apology has been recieved by Liz Grey! Delilahkins
  • Score: 12

9:53am Wed 29 Jan 14

topnote says...

Very simple solution' pay at the counter, then no dispute. If all motorists boycotted these pay at the pump machines then they would be phased out"
Very simple solution' pay at the counter, then no dispute. If all motorists boycotted these pay at the pump machines then they would be phased out" topnote
  • Score: 6

10:32am Wed 29 Jan 14

G_Whiz says...

In the US, you pay for your fuel first, then the attendant sets the pump to stop pumping when the the amount paid for is reached! Simple common sense.

Would stop all this time-wasting!
In the US, you pay for your fuel first, then the attendant sets the pump to stop pumping when the the amount paid for is reached! Simple common sense. Would stop all this time-wasting! G_Whiz
  • Score: 11

10:39am Wed 29 Jan 14

mickbear88 says...

It's a fact that "genuine " petrol thieves are hardly ever visited by police-it's accepted as a non offence the same way shoplifting is and not worth following up as the CPS and courts invariably let offenders off. The service station should apologise profusely(after all it's their stuff up) and offer the customer a free fill up.
It's a fact that "genuine " petrol thieves are hardly ever visited by police-it's accepted as a non offence the same way shoplifting is and not worth following up as the CPS and courts invariably let offenders off. The service station should apologise profusely(after all it's their stuff up) and offer the customer a free fill up. mickbear88
  • Score: 9

12:18pm Wed 29 Jan 14

Villagecranberry says...

pan wrote:
Villagecranberry wrote:
pan wrote:
I have heard of this happening to a few people recently but I don't know if the Police have bothered attending their homes.

I have heard from people that they have been accused of not paying for fuel when in the station and basically being charged the amount that was on the pump before they filled up as well as their own amount.

I expect that some people would just pay up rather than argue.

Personally I believe that there is potentially a scam going on here. Seeing that the petrol stations in the area all have signs up saying that you are being monitored at the pump that it should be easy to prove.

It is disappointing that the Police seem so keen to act so quickly for issues such as this but not so keen to attend reports of more serious matters from the public.
Petrol is not as profitable as it was which with the thefts is why they are diminishing. Have people not notice how further they have to go to fill up?
Unless people do not support them, it will just get worse.
Really Villagecranberry ? Nothing to do with cheaper supermarket fuel driving the prices at the pumps down then? or extremely heavy taxation on fuel? Regardless of the brand at the forecourt the money is in the refining, oil storage or in the forecourt shop sales, it has been for years.
Its not the odd fuel theft that is making the stations shut and don't forget cars are far more efficient now.
Either way that has nothing to do with the story and as I said I have heard other honest people have the same problem in local stations.
I would rather have a small handy station near to where I live than to drive miles to a busy Tesco or similar Petrol Station. Support local.
[quote][p][bold]pan[/bold] wrote: [quote][p][bold]Villagecranberry[/bold] wrote: [quote][p][bold]pan[/bold] wrote: I have heard of this happening to a few people recently but I don't know if the Police have bothered attending their homes. I have heard from people that they have been accused of not paying for fuel when in the station and basically being charged the amount that was on the pump before they filled up as well as their own amount. I expect that some people would just pay up rather than argue. Personally I believe that there is potentially a scam going on here. Seeing that the petrol stations in the area all have signs up saying that you are being monitored at the pump that it should be easy to prove. It is disappointing that the Police seem so keen to act so quickly for issues such as this but not so keen to attend reports of more serious matters from the public.[/p][/quote]Petrol is not as profitable as it was which with the thefts is why they are diminishing. Have people not notice how further they have to go to fill up? Unless people do not support them, it will just get worse.[/p][/quote]Really Villagecranberry ? Nothing to do with cheaper supermarket fuel driving the prices at the pumps down then? or extremely heavy taxation on fuel? Regardless of the brand at the forecourt the money is in the refining, oil storage or in the forecourt shop sales, it has been for years. Its not the odd fuel theft that is making the stations shut and don't forget cars are far more efficient now. Either way that has nothing to do with the story and as I said I have heard other honest people have the same problem in local stations.[/p][/quote]I would rather have a small handy station near to where I live than to drive miles to a busy Tesco or similar Petrol Station. Support local. Villagecranberry
  • Score: -3

2:49pm Wed 29 Jan 14

ruby newbie says...

I had this a few years ago.......me not bothered and I certainly would not be going to the local newspaper...... me thinks that she is a "victim" because she wants to be.....not a very good lesson for the kids she teaches might be best to tell them that mistakes are made and it is she who has made people aware of the whole thing.....and no I am not cornbeefer.......
I had this a few years ago.......me not bothered and I certainly would not be going to the local newspaper...... me thinks that she is a "victim" because she wants to be.....not a very good lesson for the kids she teaches might be best to tell them that mistakes are made and it is she who has made people aware of the whole thing.....and no I am not cornbeefer....... ruby newbie
  • Score: -13

3:28pm Wed 29 Jan 14

Lillilou says...

Shell need to at least explain why this happened-it's rude not to. I certainly won't be using that petrol station again!
Shell need to at least explain why this happened-it's rude not to. I certainly won't be using that petrol station again! Lillilou
  • Score: 9

5:11pm Wed 29 Jan 14

pan says...

Villagecranberry wrote:
pan wrote:
Villagecranberry wrote:
pan wrote:
I have heard of this happening to a few people recently but I don't know if the Police have bothered attending their homes.

I have heard from people that they have been accused of not paying for fuel when in the station and basically being charged the amount that was on the pump before they filled up as well as their own amount.

I expect that some people would just pay up rather than argue.

Personally I believe that there is potentially a scam going on here. Seeing that the petrol stations in the area all have signs up saying that you are being monitored at the pump that it should be easy to prove.

It is disappointing that the Police seem so keen to act so quickly for issues such as this but not so keen to attend reports of more serious matters from the public.
Petrol is not as profitable as it was which with the thefts is why they are diminishing. Have people not notice how further they have to go to fill up?
Unless people do not support them, it will just get worse.
Really Villagecranberry ? Nothing to do with cheaper supermarket fuel driving the prices at the pumps down then? or extremely heavy taxation on fuel? Regardless of the brand at the forecourt the money is in the refining, oil storage or in the forecourt shop sales, it has been for years.
Its not the odd fuel theft that is making the stations shut and don't forget cars are far more efficient now.
Either way that has nothing to do with the story and as I said I have heard other honest people have the same problem in local stations.
I would rather have a small handy station near to where I live than to drive miles to a busy Tesco or similar Petrol Station. Support local.
Regardless of if you think you are buying local unless you use the shop for goods then the fuel all comes from the same sources, its all down to buying power.

Local fuel stations do not refine and store fuel they buy it from the same refineries as the supermarkets and big companies. Supermarkets will sell fuel cheaper and purchase it cheaper because of buying power and consumer incentives and loyalty.

I fully agree about buying local but essentially the days of small independent petrol stations are numbered and there is nothing anyone can do about it. With Hybrid cars and fuel efficiency the market is closing in and all the profit is in the shop. This is why most stations are converting into mini marts. There is very little chance of competing against supermarkets in that industry which is why even big companies such as Esso are having Tesco mini supermarkets on their forecourts.
[quote][p][bold]Villagecranberry[/bold] wrote: [quote][p][bold]pan[/bold] wrote: [quote][p][bold]Villagecranberry[/bold] wrote: [quote][p][bold]pan[/bold] wrote: I have heard of this happening to a few people recently but I don't know if the Police have bothered attending their homes. I have heard from people that they have been accused of not paying for fuel when in the station and basically being charged the amount that was on the pump before they filled up as well as their own amount. I expect that some people would just pay up rather than argue. Personally I believe that there is potentially a scam going on here. Seeing that the petrol stations in the area all have signs up saying that you are being monitored at the pump that it should be easy to prove. It is disappointing that the Police seem so keen to act so quickly for issues such as this but not so keen to attend reports of more serious matters from the public.[/p][/quote]Petrol is not as profitable as it was which with the thefts is why they are diminishing. Have people not notice how further they have to go to fill up? Unless people do not support them, it will just get worse.[/p][/quote]Really Villagecranberry ? Nothing to do with cheaper supermarket fuel driving the prices at the pumps down then? or extremely heavy taxation on fuel? Regardless of the brand at the forecourt the money is in the refining, oil storage or in the forecourt shop sales, it has been for years. Its not the odd fuel theft that is making the stations shut and don't forget cars are far more efficient now. Either way that has nothing to do with the story and as I said I have heard other honest people have the same problem in local stations.[/p][/quote]I would rather have a small handy station near to where I live than to drive miles to a busy Tesco or similar Petrol Station. Support local.[/p][/quote]Regardless of if you think you are buying local unless you use the shop for goods then the fuel all comes from the same sources, its all down to buying power. Local fuel stations do not refine and store fuel they buy it from the same refineries as the supermarkets and big companies. Supermarkets will sell fuel cheaper and purchase it cheaper because of buying power and consumer incentives and loyalty. I fully agree about buying local but essentially the days of small independent petrol stations are numbered and there is nothing anyone can do about it. With Hybrid cars and fuel efficiency the market is closing in and all the profit is in the shop. This is why most stations are converting into mini marts. There is very little chance of competing against supermarkets in that industry which is why even big companies such as Esso are having Tesco mini supermarkets on their forecourts. pan
  • Score: 9

7:55pm Wed 29 Jan 14

Lillilou says...

Villagecranberry wrote:
pan wrote:
Villagecranberry wrote:
pan wrote:
I have heard of this happening to a few people recently but I don't know if the Police have bothered attending their homes.

I have heard from people that they have been accused of not paying for fuel when in the station and basically being charged the amount that was on the pump before they filled up as well as their own amount.

I expect that some people would just pay up rather than argue.

Personally I believe that there is potentially a scam going on here. Seeing that the petrol stations in the area all have signs up saying that you are being monitored at the pump that it should be easy to prove.

It is disappointing that the Police seem so keen to act so quickly for issues such as this but not so keen to attend reports of more serious matters from the public.
Petrol is not as profitable as it was which with the thefts is why they are diminishing. Have people not notice how further they have to go to fill up?
Unless people do not support them, it will just get worse.
Really Villagecranberry ? Nothing to do with cheaper supermarket fuel driving the prices at the pumps down then? or extremely heavy taxation on fuel? Regardless of the brand at the forecourt the money is in the refining, oil storage or in the forecourt shop sales, it has been for years.
Its not the odd fuel theft that is making the stations shut and don't forget cars are far more efficient now.
Either way that has nothing to do with the story and as I said I have heard other honest people have the same problem in local stations.
I would rather have a small handy station near to where I live than to drive miles to a busy Tesco or similar Petrol Station. Support local.
It sounds to me like she was supporting 'local' but 'local' weren't supporting her. A real local business would go out of their way to apologise for a stuff up like this-after all an explanation costs nothing. I would suggest that in future she uses her local supermarket petrol station where customer care is perhaps higher on the agenda!
[quote][p][bold]Villagecranberry[/bold] wrote: [quote][p][bold]pan[/bold] wrote: [quote][p][bold]Villagecranberry[/bold] wrote: [quote][p][bold]pan[/bold] wrote: I have heard of this happening to a few people recently but I don't know if the Police have bothered attending their homes. I have heard from people that they have been accused of not paying for fuel when in the station and basically being charged the amount that was on the pump before they filled up as well as their own amount. I expect that some people would just pay up rather than argue. Personally I believe that there is potentially a scam going on here. Seeing that the petrol stations in the area all have signs up saying that you are being monitored at the pump that it should be easy to prove. It is disappointing that the Police seem so keen to act so quickly for issues such as this but not so keen to attend reports of more serious matters from the public.[/p][/quote]Petrol is not as profitable as it was which with the thefts is why they are diminishing. Have people not notice how further they have to go to fill up? Unless people do not support them, it will just get worse.[/p][/quote]Really Villagecranberry ? Nothing to do with cheaper supermarket fuel driving the prices at the pumps down then? or extremely heavy taxation on fuel? Regardless of the brand at the forecourt the money is in the refining, oil storage or in the forecourt shop sales, it has been for years. Its not the odd fuel theft that is making the stations shut and don't forget cars are far more efficient now. Either way that has nothing to do with the story and as I said I have heard other honest people have the same problem in local stations.[/p][/quote]I would rather have a small handy station near to where I live than to drive miles to a busy Tesco or similar Petrol Station. Support local.[/p][/quote]It sounds to me like she was supporting 'local' but 'local' weren't supporting her. A real local business would go out of their way to apologise for a stuff up like this-after all an explanation costs nothing. I would suggest that in future she uses her local supermarket petrol station where customer care is perhaps higher on the agenda! Lillilou
  • Score: 9

9:40pm Wed 29 Jan 14

Ken Rainey says...

Knowing the person as I do, I know that she is entirely honest and trustworthy. It is shameful of the filling station to involve the police as they did, especially as Mrs Gray lives in a small close and all the families around would have seen the police turning up at her house as they did. This will also reflect on her professional standing at the school she teaches at, although they know her well, so this will therefore reflect even worse on the garage and the Shell company.
Shell has a lot to answer for. Even if they're not directly responsible for the garage staff's actions, it is their name on the garage and they therefore are included in the action.
Knowing the person as I do, I know that she is entirely honest and trustworthy. It is shameful of the filling station to involve the police as they did, especially as Mrs Gray lives in a small close and all the families around would have seen the police turning up at her house as they did. This will also reflect on her professional standing at the school she teaches at, although they know her well, so this will therefore reflect even worse on the garage and the Shell company. Shell has a lot to answer for. Even if they're not directly responsible for the garage staff's actions, it is their name on the garage and they therefore are included in the action. Ken Rainey
  • Score: 8

12:28am Thu 30 Jan 14

Villagecranberry says...

pan wrote:
Villagecranberry wrote:
pan wrote:
Villagecranberry wrote:
pan wrote:
I have heard of this happening to a few people recently but I don't know if the Police have bothered attending their homes.

I have heard from people that they have been accused of not paying for fuel when in the station and basically being charged the amount that was on the pump before they filled up as well as their own amount.

I expect that some people would just pay up rather than argue.

Personally I believe that there is potentially a scam going on here. Seeing that the petrol stations in the area all have signs up saying that you are being monitored at the pump that it should be easy to prove.

It is disappointing that the Police seem so keen to act so quickly for issues such as this but not so keen to attend reports of more serious matters from the public.
Petrol is not as profitable as it was which with the thefts is why they are diminishing. Have people not notice how further they have to go to fill up?
Unless people do not support them, it will just get worse.
Really Villagecranberry ? Nothing to do with cheaper supermarket fuel driving the prices at the pumps down then? or extremely heavy taxation on fuel? Regardless of the brand at the forecourt the money is in the refining, oil storage or in the forecourt shop sales, it has been for years.
Its not the odd fuel theft that is making the stations shut and don't forget cars are far more efficient now.
Either way that has nothing to do with the story and as I said I have heard other honest people have the same problem in local stations.
I would rather have a small handy station near to where I live than to drive miles to a busy Tesco or similar Petrol Station. Support local.
Regardless of if you think you are buying local unless you use the shop for goods then the fuel all comes from the same sources, its all down to buying power.

Local fuel stations do not refine and store fuel they buy it from the same refineries as the supermarkets and big companies. Supermarkets will sell fuel cheaper and purchase it cheaper because of buying power and consumer incentives and loyalty.

I fully agree about buying local but essentially the days of small independent petrol stations are numbered and there is nothing anyone can do about it. With Hybrid cars and fuel efficiency the market is closing in and all the profit is in the shop. This is why most stations are converting into mini marts. There is very little chance of competing against supermarkets in that industry which is why even big companies such as Esso are having Tesco mini supermarkets on their forecourts.
There is something wrong when you are queuing in a long line of people buying their provisions, when you are trying to buy some motor oil and pay for your petrol.
[quote][p][bold]pan[/bold] wrote: [quote][p][bold]Villagecranberry[/bold] wrote: [quote][p][bold]pan[/bold] wrote: [quote][p][bold]Villagecranberry[/bold] wrote: [quote][p][bold]pan[/bold] wrote: I have heard of this happening to a few people recently but I don't know if the Police have bothered attending their homes. I have heard from people that they have been accused of not paying for fuel when in the station and basically being charged the amount that was on the pump before they filled up as well as their own amount. I expect that some people would just pay up rather than argue. Personally I believe that there is potentially a scam going on here. Seeing that the petrol stations in the area all have signs up saying that you are being monitored at the pump that it should be easy to prove. It is disappointing that the Police seem so keen to act so quickly for issues such as this but not so keen to attend reports of more serious matters from the public.[/p][/quote]Petrol is not as profitable as it was which with the thefts is why they are diminishing. Have people not notice how further they have to go to fill up? Unless people do not support them, it will just get worse.[/p][/quote]Really Villagecranberry ? Nothing to do with cheaper supermarket fuel driving the prices at the pumps down then? or extremely heavy taxation on fuel? Regardless of the brand at the forecourt the money is in the refining, oil storage or in the forecourt shop sales, it has been for years. Its not the odd fuel theft that is making the stations shut and don't forget cars are far more efficient now. Either way that has nothing to do with the story and as I said I have heard other honest people have the same problem in local stations.[/p][/quote]I would rather have a small handy station near to where I live than to drive miles to a busy Tesco or similar Petrol Station. Support local.[/p][/quote]Regardless of if you think you are buying local unless you use the shop for goods then the fuel all comes from the same sources, its all down to buying power. Local fuel stations do not refine and store fuel they buy it from the same refineries as the supermarkets and big companies. Supermarkets will sell fuel cheaper and purchase it cheaper because of buying power and consumer incentives and loyalty. I fully agree about buying local but essentially the days of small independent petrol stations are numbered and there is nothing anyone can do about it. With Hybrid cars and fuel efficiency the market is closing in and all the profit is in the shop. This is why most stations are converting into mini marts. There is very little chance of competing against supermarkets in that industry which is why even big companies such as Esso are having Tesco mini supermarkets on their forecourts.[/p][/quote]There is something wrong when you are queuing in a long line of people buying their provisions, when you are trying to buy some motor oil and pay for your petrol. Villagecranberry
  • Score: -4

11:23am Thu 30 Jan 14

mdj says...

'This will also reflect on her professional standing at the school she teaches at,'

Police turn up at the houses of law-abiding people all the time for reasons both mundane and tragic. If a police visit worries you, going to the press about it so the whole world knows wouldn't seem to be the way to go
'This will also reflect on her professional standing at the school she teaches at,' Police turn up at the houses of law-abiding people all the time for reasons both mundane and tragic. If a police visit worries you, going to the press about it so the whole world knows wouldn't seem to be the way to go mdj
  • Score: -2

12:06pm Thu 30 Jan 14

helenjg says...

We all make mistakes. I'm glad that primary teachers help young children to learn when and how to say sorry. It's sad that what I thought was a respectable business has yet to apologise. It's not too late. I will be buying petrol elsewhere until the public apology.
We all make mistakes. I'm glad that primary teachers help young children to learn when and how to say sorry. It's sad that what I thought was a respectable business has yet to apologise. It's not too late. I will be buying petrol elsewhere until the public apology. helenjg
  • Score: 5

3:55pm Thu 30 Jan 14

hursthill says...

I also used to buy petrol at that Shell Garage. I am proud to join the list of motorists boycotting this station - until there is both an apology, & explanation as to how this false accusation happened. Was this some sort of scam ?
I also used to buy petrol at that Shell Garage. I am proud to join the list of motorists boycotting this station - until there is both an apology, & explanation as to how this false accusation happened. Was this some sort of scam ? hursthill
  • Score: 6

7:54pm Thu 30 Jan 14

ColinOrient says...

Some people moan about the monopoly the likes of Tesco and Asda are grabbing, but this story has ensured Shell has tarnished it's name by refusing to apologise. Easy solution here - everybody pass on the message and avoid this garage completely.
Some people moan about the monopoly the likes of Tesco and Asda are grabbing, but this story has ensured Shell has tarnished it's name by refusing to apologise. Easy solution here - everybody pass on the message and avoid this garage completely. ColinOrient
  • Score: 7

8:02pm Thu 30 Jan 14

Lillilou says...

mdj wrote:
'This will also reflect on her professional standing at the school she teaches at,'

Police turn up at the houses of law-abiding people all the time for reasons both mundane and tragic. If a police visit worries you, going to the press about it so the whole world knows wouldn't seem to be the way to go
That's true-the police do turn up at people's houses all the time for reasons both mundane and tragic, but the point here is that there was no reason for the visit at all, and really it was just a waste of time. No evidence, no explanation-nothing! A big fat waste of police time on a Saturday night.

All of this is straying from the whole point of the article. The reporter has focused on the teacher part for sensationalism-that'
s really not the point. The point is that a business shouldn't be able to accuse ANY individual of theft with no evidence, and then not even apologise or explain why for 2 months. It doesn't matter whether that individual is previously law-abiding or not -it's just not the way a business should be run.
[quote][p][bold]mdj[/bold] wrote: 'This will also reflect on her professional standing at the school she teaches at,' Police turn up at the houses of law-abiding people all the time for reasons both mundane and tragic. If a police visit worries you, going to the press about it so the whole world knows wouldn't seem to be the way to go[/p][/quote]That's true-the police do turn up at people's houses all the time for reasons both mundane and tragic, but the point here is that there was no reason for the visit at all, and really it was just a waste of time. No evidence, no explanation-nothing! A big fat waste of police time on a Saturday night. All of this is straying from the whole point of the article. The reporter has focused on the teacher part for sensationalism-that' s really not the point. The point is that a business shouldn't be able to accuse ANY individual of theft with no evidence, and then not even apologise or explain why for 2 months. It doesn't matter whether that individual is previously law-abiding or not -it's just not the way a business should be run. Lillilou
  • Score: 8

11:38pm Thu 30 Jan 14

mdj says...

' The point is that a business shouldn't be able to accuse ANY individual of theft with no evidence, '

This is almost certainly a case of a cloned number plate, so they did have evidence, just evidence that was bogus, unfortunately for the lady.

What's a bit alarming is that the story seems to show that the fraudsters are cloning number plates that they know use the garage they are targeting.

It's fair to say that, given that this is going on, it's short work to check whether the plate of a car that has driven away without paying really matches that vehicle.
I rang a garage about a job the other day, gave them my reg. number, and within seconds - never having seen the vehicle before - they could tell me what make and colour it was.
The garage company could have done this check for themselves in-house and realised the error, without anyone else knowing - unless they aren't allowed access to the database, possibly?
A tankful of free petrol might be a nice gesture.
' The point is that a business shouldn't be able to accuse ANY individual of theft with no evidence, ' This is almost certainly a case of a cloned number plate, so they did have evidence, just evidence that was bogus, unfortunately for the lady. What's a bit alarming is that the story seems to show that the fraudsters are cloning number plates that they know use the garage they are targeting. It's fair to say that, given that this is going on, it's short work to check whether the plate of a car that has driven away without paying really matches that vehicle. I rang a garage about a job the other day, gave them my reg. number, and within seconds - never having seen the vehicle before - they could tell me what make and colour it was. The garage company could have done this check for themselves in-house and realised the error, without anyone else knowing - unless they aren't allowed access to the database, possibly? A tankful of free petrol might be a nice gesture. mdj
  • Score: 0

4:18pm Fri 31 Jan 14

Villagecranberry says...

hursthill wrote:
I also used to buy petrol at that Shell Garage. I am proud to join the list of motorists boycotting this station - until there is both an apology, & explanation as to how this false accusation happened. Was this some sort of scam ?
Boycott will not work. If it did, everyone would do so to campaign about the rising costs of fuel, that would be a better reason for a bhoyahead?
[quote][p][bold]hursthill[/bold] wrote: I also used to buy petrol at that Shell Garage. I am proud to join the list of motorists boycotting this station - until there is both an apology, & explanation as to how this false accusation happened. Was this some sort of scam ?[/p][/quote]Boycott will not work. If it did, everyone would do so to campaign about the rising costs of fuel, that would be a better reason for a bhoyahead? Villagecranberry
  • Score: -4

5:59pm Fri 31 Jan 14

Lillilou says...

Shell do need to explain why and how they made the mistake. It's rude not to respond to a customer in this way. The lack of communication from them definitely suggests there's something more suspicious than a simple mistake going on here.
Shell do need to explain why and how they made the mistake. It's rude not to respond to a customer in this way. The lack of communication from them definitely suggests there's something more suspicious than a simple mistake going on here. Lillilou
  • Score: 0

12:11am Sat 1 Feb 14

Villagecranberry says...

Lillilou wrote:
Shell do need to explain why and how they made the mistake. It's rude not to respond to a customer in this way. The lack of communication from them definitely suggests there's something more suspicious than a simple mistake going on here.
Maybe they supplied the fuel that filled Lady Di car? Please expand if you know? Draped over a sofa in the next edition of the News of the World?
[quote][p][bold]Lillilou[/bold] wrote: Shell do need to explain why and how they made the mistake. It's rude not to respond to a customer in this way. The lack of communication from them definitely suggests there's something more suspicious than a simple mistake going on here.[/p][/quote]Maybe they supplied the fuel that filled Lady Di car? Please expand if you know? Draped over a sofa in the next edition of the News of the World? Villagecranberry
  • Score: -4

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