Queens Court Nursing Home in Buckhurst Hill has been ordered to improve

East London and West Essex Guardian Series: Care home inspection highlights failings Care home inspection highlights failings

A care home for people with dementia, which was recently in the spotlight after a nurse refused to call an ambulance for a resident with a broken neck, has been criticised by the Care Quality Commission.

A report on Queens Court Nursing Home in Lower Queen's Road, Buckhurst Hill, found it is failing to look after vulnerable residents, compromising their safety and not dealing adequately with reports of abuse.

Just two days ago, the Nursing and Midwifery Council concluded a hearing with nurse Faustina Asibey, who was allowed to keep her job despite initially attempting to prevent an ambulance being called becuase of the "cost to the home".

She was not struck off of the nursing register but no longer works at the home.

Now, the CQC has released a report stating that the home must make immediate improvements.

During an inspection in August, the home was found to be failing.

After inspectors revisited in January, they found that the home continued to be “non compliant” with basic requirements.

An inspector concluded: “On the physical disabilities unit and nursing unit, we heard the alarms sounding from three people's pressure mattresses.

"This indicated that there was a fault with the equipment. We heard these alarms sounding for the entire three and a half hours that we were present on the unit.

“Care and treatment was not planned and delivered in a way that was intended to ensure people's safety and welfare. The provider did not respond appropriately to allegations of abuse.”

As well as faulty equipment, the number of people with grade three and four pressure ulcers had increased.

Also out of 89 staff, only three had training in pressure care.

The home cares for up to 90 people with physical needs and dementia.

It is owned by Ranc Care Homes Limited and managed by Mr.Naj Mudhoo.

The health and social care watchdog has given the home until this week to provide them with a suitable action plan.

The home has been asked to comment.

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