Walthamstow patient collapses after surgery delays

East London and West Essex Guardian Series: Patient collapses after surgery delays Patient collapses after surgery delays

A doctor’s surgery has been accused of costing the NHS money for hospital admissions because patients have to wait too long for appointments, according to an angry patient who collapsed due to a delay in treatment.

Last month Tommy Anderson, 57, of Southcote Road, developed a leg infection, but said he was told by St James Practice in Walthamstow that he would have to wait two weeks for an appointment.

He opted to visit Oliver Road Polyclinic instead and waited three hours to be prescribed anti-biotics.

Mr Anderson then made a follow-up appointment at the surgery for a week-and-a-half later.

But the surgery refused to change his bandages, claiming a referral letter had not been received.

A week later Mr Anderson collapsed in St James Road on his way to the surgery.

“Somebody phoned an ambulance and they took me to Whipps Cross,” he said.

“They admitted me and I was put on IV drips and I was told that the infection had got right into my body and caused me to have high temperatures and that’s why I collapsed.

"Tho doctors said the bandages should have been changed a long time ago."

Mr Anderson set up a meeting with Dr Khan at the surgery for a week later, which he says was cancelled when he got to the surgery.

Now he wants action.

He added: “I have made a complaint to the surgery and to NHS England.

“They need to change – this could have happened to an elderly person.

“I didn’t need to go to hospital and cost the NHS all that money if they had just changed my dressings and given me enough antibiotics.”

NHS England has been approached for comment.

Comments (5)

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8:00am Wed 9 Jul 14

St George1 says...

Same everywhere in the borough, a sad decline, you ring up and surgeries say appointments in 2 weeks time, they then complain people don't keep apointmnts when people get fed up and attend A&E instead.
Same everywhere in the borough, a sad decline, you ring up and surgeries say appointments in 2 weeks time, they then complain people don't keep apointmnts when people get fed up and attend A&E instead. St George1
  • Score: 9

10:40am Wed 9 Jul 14

ladymerc says...

Not only your borough affected, but most of essex as well. It is disgraceful how patients are treated these days. progress (what progress). Go back to old schemes when you could always see a doctor/nurse when needed, not wait until you are better or be told you are not ill enough
Not only your borough affected, but most of essex as well. It is disgraceful how patients are treated these days. progress (what progress). Go back to old schemes when you could always see a doctor/nurse when needed, not wait until you are better or be told you are not ill enough ladymerc
  • Score: 5

10:59am Wed 9 Jul 14

stickmanny says...

Who was that guy who said 'No top down reorganisation of the NHS'?
Who was that guy who said 'No top down reorganisation of the NHS'? stickmanny
  • Score: 1

11:52am Wed 9 Jul 14

Villagecranberry says...

He should have gone to Whipps x as GPs get a black mark made against such negligence.
He should have gone to Whipps x as GPs get a black mark made against such negligence. Villagecranberry
  • Score: 2

1:10pm Wed 9 Jul 14

LakeBreeze says...

This is an utterly disgraceful thing to happen to anyone in the 21st century and in a country that supposedly has a health service at all. This is more like medieval times when someone could just be left to potentially die from what began as a minor infection. I hope the gentleman gets the proper treatment he needs, and a full recovery.
This is an utterly disgraceful thing to happen to anyone in the 21st century and in a country that supposedly has a health service at all. This is more like medieval times when someone could just be left to potentially die from what began as a minor infection. I hope the gentleman gets the proper treatment he needs, and a full recovery. LakeBreeze
  • Score: 5

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