Abellio Greater Anglia and Network Rail chiefs apologise for service disruption

Commuters in Chingford have been affected by poor service

Commuters in Chingford have been affected by poor service

First published in News East London and West Essex Guardian Series: Photograph of the Author by , Reporter - Epping Forest

Rail bosses have issued an apology to commuters for poor service and disruption.

In a joint statement the managing director of Abellio Greater Anglia, Jamie Burles and the area director of Network Rail, Richard Schofield, admit “recent levels of service reliability and punctuality have fallen well below expectation.”

This follows passengers at Chingford yesterday being told to the service to Liverpool Street was suspended all day due to a damaged power line and to find an alternative route.

The pair added: “Our immediate efforts are focussed on improving infrastructure and signalling equipment reliability in and around Liverpool Street Station.”

The rail chiefs also claimed infrastructure and rolling stock failings problems were exacerbated by recent hot weather.

Comments (2)

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6:24pm Thu 24 Jul 14

Brisbane says...

Presumably season ticket holders will be given automatic compensation or an extension of their ticket? Or doesn't AGA's apology run that far?
Presumably season ticket holders will be given automatic compensation or an extension of their ticket? Or doesn't AGA's apology run that far? Brisbane
  • Score: 0

3:17pm Fri 25 Jul 14

jonny mash says...

I'm surpised they didn't say it's the wrong kind of heat. Once Boris takes over the line things will improve
I'm surpised they didn't say it's the wrong kind of heat. Once Boris takes over the line things will improve jonny mash
  • Score: 0

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