Passport Office have said five-year old Max's passport will arrive in time for Portugal trip

The Mackay family thought they would have to abandon their family holiday after the passport office questioned the citizenship of their five-year old son Max

The Mackay family thought they would have to abandon their family holiday after the passport office questioned the citizenship of their five-year old son Max

First published in News
Last updated
East London and West Essex Guardian Series: Photograph of the Author by , Reporter - Waltham Forest

Fears a Walthamstow family's first holiday abroad could be cancelled following confusion at the Passport Office have been averted. 

James Mackay, 43, and his wife Jessica, of Northbank Road, had applied to renew their passports with first-time applications for Max, five, and eight-month-old Rory at the Wood Street Post Office branch in May.  

Mr Mackay's father had booked a 10 day trip for the whole Mackay family in Portugal on August 19, which would have been the Northbank Road residents first holiday abroad together. 

However, Max's passport still hasn't arrived despite the couple and Rory's arriving a month later, and instead the Passport Office had sent a letter with a claim to Max's citizenship in the UK. 

Since June, the 43-year-old had spent everyday waiting for a call back from the Passport Office to discuss his son's application, but never received a call, only apologies from the 0300 helpline team.

The matter, it seems, has now been resolved and family holiday will go ahead as planned later this month. 

A spokeswoman for the Passport Office said: "We will not issue a passport until all checks have been satisfactorily completed and it can take longer to process a passport if more information is required.

"We are in contact with the customer and the passport will be delivered in order to meet date of travel."

Mr Mackay says he is still frustrated by the matter. 

He said: "This whole issue could have been resolved in a sixty second phone call. 

"It causes so much stress for people; it can't just be us that have had this experience. 

"I'll feel much happier when the passport is in my hand as I've got no confidence in the Passport Office and I honestly don't think it would have been resolved without the press and Stella Creasy's involvement"

Comments (2)

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3:07pm Fri 1 Aug 14

jonny mash says...

What a relief for the family. Hope they have a good time, shirley it's time to privatise the Passport Office - Mr Mackay would no doubt agree.
What a relief for the family. Hope they have a good time, shirley it's time to privatise the Passport Office - Mr Mackay would no doubt agree. jonny mash
  • Score: -4

10:53pm Fri 1 Aug 14

Villagecranberry says...

jonny mash wrote:
What a relief for the family. Hope they have a good time, shirley it's time to privatise the Passport Office - Mr Mackay would no doubt agree.
Was all a storm in a teacup and they were an author of their own making.

Next time, plan ahead?
[quote][p][bold]jonny mash[/bold] wrote: What a relief for the family. Hope they have a good time, shirley it's time to privatise the Passport Office - Mr Mackay would no doubt agree.[/p][/quote]Was all a storm in a teacup and they were an author of their own making. Next time, plan ahead? Villagecranberry
  • Score: -7

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