Epping Marks and Spencer customers experience 'Arctic' temperatures

Staff have been wearing gloves and scarves in Marks and Spencer, Epping

Staff have been wearing gloves and scarves in Marks and Spencer, Epping

First published in News
Last updated
East London and West Essex Guardian Series: Photograph of the Author by , Reporter - Epping Forest

“Arctic” conditions at a supermarket have led customers to call for action. 

The temperature on the shop floor at Marks and Spencer in High Street, Epping, has plummeted to 12 degrees, leaving staff in gloves and scarves and customers rushing for the exits.

Shoppers have spoken of problems when visiting the store after the shop’s heating broke on Friday.

Ajita Dass was in the shop for 20 minutes today and said: “I couldn’t wait to get out. It was like being in the Arctic.

“Every time I come it’s cold, you’re better off outside even on a cold day.”

Fellow shopper and Epping resident, Daniella Allison, said: “It was freezing. I noticed the ladies at the checkout were wearing gloves.”

Joy Flack, 79, from Epping goes to the shop most days and said: “When I walked in I noticed it was extra cold and I didn’t want to hang about.

“I will warm up at home with a nice cup of tea.”

Operations managers at the store, Paul Eldridge, explained engineers had been waiting for a part in order to fix the problem and return temperatures to the usual 16 degrees.

He said: “Engineers are due in this evening and I certainly expect the heating to be fixed by the end of the week.

“We have allowed staff to wear gloves and scarves and they are able to leave the floor at any time to get a hot drink.”

Comments (1)

Please log in to enable comment sorting

6:28pm Tue 19 Aug 14

Alpha Channel says...

What are the relevant points for heating in a shop relating to staff, and are the regulations different to these h&s rules for offices? Especially as autumn is near, and many companies need to get there plan of action in readiness.
What are the relevant points for heating in a shop relating to staff, and are the regulations different to these h&s rules for offices? Especially as autumn is near, and many companies need to get there plan of action in readiness. Alpha Channel
  • Score: 1

Comments are closed on this article.

Send us your news, pictures and videos

Most read stories

Local Info

Enter your postcode, town or place name

About cookies

We want you to enjoy your visit to our website. That's why we use cookies to enhance your experience. By staying on our website you agree to our use of cookies. Find out more about the cookies we use.

I agree