Sainsbury's and TfL to act on Loughton 'click and collect' complaints

Martin Hawkes

Martin Hawkes

First published in News
Last updated
East London and West Essex Guardian Series: Photograph of the Author by , Reporter - Epping Forest

A supermarket is set to reconsider the location of its ‘click and collect’ service at an underground station car park.

The service, which allows customers to order online then collect groceries, occupies five of the 12 pick-up and drop off spaces at Loughton station in Old Station Road, when it is in operation.

Drivers using the spaces have complained of traffic congestion at the site at busy times and want to see the service relocated to Sainsbury’s larger, neighbouring car park.

In discussions with the area’s Epping Forest District Council representative, Stephen Murray, Sainsbury’s and Transport for London (TfL) conceded the situation is unsuitable.

Cllr Murray said: “Following a call to the Newbury Park store who manage this click and collect service at Loughton I have been contacted by Sainsbury’s London head office.

“They are running this service from this location as a tenant of TfL and both parties now realise that the current arrangement cannot continue and are actively seeking a solution.

“In my opinion given the options that are available this should not take too long to resolve and I will continue watching the situation.”

Comments (3)

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11:04am Wed 20 Aug 14

loughton200 says...

this is the reply I received from TFL today when I complained to them about this, bad new folks.

"In relation to the Sainsbury’s at Loughton car park, this ties into our overall strategy for introducing grocery click and collect to our network of car parks. The revenue raised and the partnerships made through this scheme go into the overall TfL budget which goes towards network improvement.

We have retained 8 pick up and drop off bays and our research with NCP suggests that demand for this service will be catered for with these 8 bays.

We will continue to monitor the overall impact to the area such as traffic flows, congestion and safety. However, we have no intention of claiming back 4 of the spaces."
this is the reply I received from TFL today when I complained to them about this, bad new folks. "In relation to the Sainsbury’s at Loughton car park, this ties into our overall strategy for introducing grocery click and collect to our network of car parks. The revenue raised and the partnerships made through this scheme go into the overall TfL budget which goes towards network improvement. We have retained 8 pick up and drop off bays and our research with NCP suggests that demand for this service will be catered for with these 8 bays. We will continue to monitor the overall impact to the area such as traffic flows, congestion and safety. However, we have no intention of claiming back 4 of the spaces." loughton200
  • Score: 2

12:22pm Wed 20 Aug 14

Stephen Murray says...

We are clearly getting mixed messages - lets see what actually happens.

It could be a coincidence but there was no click and collect van in the bays yesterday evening at about 6.15 pm.


Independent Loughton Councillor Stephen Murray
We are clearly getting mixed messages - lets see what actually happens. It could be a coincidence but there was no click and collect van in the bays yesterday evening at about 6.15 pm. Independent Loughton Councillor Stephen Murray Stephen Murray
  • Score: 2

6:43pm Wed 20 Aug 14

Stephen Murray says...

No click and collect van again today at about 6.20 pm but TfL have still not released the parking bays.

Stephen Murray
No click and collect van again today at about 6.20 pm but TfL have still not released the parking bays. Stephen Murray Stephen Murray
  • Score: 1

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