A failing NHS trust has been named as one of the 10 worst patient experiences for cancer.

The Barking, Havering and Redbridge University Hospitals NHS Trust (BHRUT) has scored in the bottom 10 of Macmillan Cancer charity’s 2014 patient experience league table, published today.

The trust, in special measures, runs King George Hospital in Goodmayes and Queen’s Hospital in Romford.

The league table was created using figures from NHS England’s national cancer patient experience survey 2014 of just over 70,000 cancer patients asked 70 questions about patients’ experience of care and was released last Thursday.

Carol Fenton, Macmillan’s General Manager in London, says: “After four years of London trusts featuring in the bottom 10 of our league table, signs of improvement are visible, but there remain significant areas where improvement is needed.

“London trusts and their dedicated staff are making enormous efforts, but too many cancer patients in the capital are not yet getting the care they deserve. 

“Macmillan Cancer Support is committed to working in partnership and sharing best practice with London trusts and others across the capital in order to urgently improve this.

“Our goal in London must be for every patient to be treated with the highest levels of dignity, respect and compassion.

“That is not happening yet, despite NHS staff, trusts and others working hard towards it."

In response to the survey BHRUT admitted in a press release that the results were "disappointing" but reassured patients that initiatives are being put in place to improve patient experience.

Macmillan will be funding a new role, a programme director for cancer patient experience.

Also, a buddy service for newly-diagnosed cancer patients, an information DVD for people who need to have chemotherapy, and a new Health and Wellbeing Centre will be implemented.

Oncology Matron at BHRUT Claire McGregor said: “Over the past 12 months we have been putting in place a range of new initiatives which we know will improve the service, and support the people that we care for.

“Dealing with a cancer diagnosis and treatment is extremely distressing, and we want to give our patients and their families the best care and experience that we can during this very difficult time in their lives.

“Our staff have been working tirelessly to improve our patients’ experience, and I’m confident that the results of next year’s survey will reflect their commitment.”