A disabled woman is calling for her housing provider to carry out an internal investigation after she believes she was ‘victimised’ in her own home.

Anne Dally, 55, has hit out at Ascham Homes and their contractors after discovering her name had been changed on their documents to ‘@@@@ U Mrs A Dally’.

Last year Mrs Dally had problems with her toilet in her Walthamstow home and immediately called Ascham Homes.

A contractor came out to her home in Fairview Close but left having not fixed the toilet, leaving the tenant having to use buckets of water to flush the toilet, Mrs Dally claims.

Complaints Officer Rita Cattle carried out an investigation and apologised to Mrs Dally, offering her £70 compensation.

She wrote: “It is clear that there was an unacceptable delay in carrying out the repair to your toilet and flushing.

“The records also show that your disability was not taken into account when the job was first raised. The operative who attended your home in the first instance appears to have provided inaccurate information back to the contractor in respect of the part that was required to fix your toilet.”

However, Mrs Dally said the biggest shock was when a second operative came round in June to check her gas metre.

She said: “My son came running up the stairs and said mum look at this.

“On the gas metre someone has changed my name to read @@@@ U Mrs A Dally. I was horrified.

“It felt horrible. To know that someone had done that to me, someone who has access to my home.

“I suffer from depression and it just made me feel awful, like I am a joke.

“I do not want compensation I want the person who did this to be found.

“If this is how they treat me, how do they treat the people who cannot stand up to then?”

Mrs Dally complained immediately but has now heard that no action will be taken.

Ascham Homes wrote to Mrs Dally and said they contacted the contractors to find out how the name had been changed and apologised for the error but found no maladministration had occurred.

They have been asked for a comment.