Some people in need of support from a foodbank are to embarrassed to accept it, according to a charity.

Despite people living below the breadline being referred to Loughton Foodbank by GPs and job centres, manager Heather Scholer says some are wary of a stigma attached to accepting hand-outs.

Since opening in June 2013, the charity, which is run from sites in The Broadway and St Mary’s Church in High Road, has provided emergency food parcels for more than 600 people, including 250 children.

On the day the Guardian visited the food bank, only three users who visited to receive emergency food parcels.

But Ms Scholer, 32, believes many more are struggling to put food on the table.

She said: “We know that there are more referrals from GP’s and job centres but people are either too proud or embarrassed to come in.”

One foodbank volunteer called Cathy was a user of the service.

She said: “When I first came here I was daunted and embarrassed.

“I was close to tears after being recommended by my job advisor.

"I had a son to look after and no job. I didn’t know where to turn.

“Sally, who I now work with, just started to chat to me as I waited for the food. She offered me tea and biscuits and I just felt welcome and like a normal person.”

“I am entirely grateful for the help I received and the second time I came in I offered to volunteer.

"It’s just given me confidence and I want to have that same effect on others."

Sally Bailey 66, a retired teacher from Debden, said people who use the service come from a wide variety of backgrounds and circumstances.

She said: “Everyone has a different reason for coming here, and their own stories that they can share if they want.

“We speak to domestic abuse victims, professionals who can’t keep up with rent, people whose benefits have been delayed, the homeless, families of nine, everyone."

“I know there are lots more people who could be using us, everyone has their reasons but there is absolutely no shame in asking for help.”

The team have asked for donations of long life milk as well as laundry powder.

To volunteer, donate or find out more information call Mrs Scholer, on 07402 032313.