A nursing home has insisted it is "committed to meeting standards" after being ordered to improve by the Care Quality Commission (CQC).

A ‘requires improvement’ score was given following an inspection of Bupa-run Harts House Nursing Home, in Harts Grove, Woodford Green.

Poor record keeping was found, including forgetting to check the temperature of food and medicine, and staff said they “felt demotivated and unacknowledged”.

On the other hand, inspectors praised the work of staff, stating that the residents at the home are happy and had built positive relationships with them.

Responding to the report, released yesterday, a spokeswoman for the home said it would work to meet all the required improvements.

She said: “We are pleased that the CQC’s inspection found the home to be safe and our residents well cared for and enjoying a range of stimulating activities.

“The CQC identified areas where we need to make changes to our record keeping and staff training, and we are committed to making all the required improvements and meeting the standards.”

“The health and wellbeing of residents is our top priority.”