A GRANDMOTHER with a broken hip was left waiting for an ambulance for a shocking three hours.

Lilian Fraser fell at Walthamstow Central station on November 16, as she went to catch a bus home to Leytonstone after finishing her shift at Asda.

A member of the public called an ambulance for the 71-year-old at around 1.40pm - but she was forced to wait on the ground until 4.45pm before help arrived.

Her daughter, Samantha, said her mother is still in hospital after doctors confirmed she had broken her hip in the accident.

She said: “When you call an ambulance, you expect them to be there as soon as possible, within minutes.

East London and West Essex Guardian Series:

Daughter Samantha Fraser is furious over her mum's ambulance wait

“It is disgusting that someone who has broken their hip has to wait on the street in the cold for hours, especially someone who is 71 years old.

“Anything could have happened, she could have gone into shock because of the fall and she could have even had a heart attack.

“This is really out of order, there was nothing I could do for my mum and it was a terrible situation to be in.”

Mrs Fraser, who has 11 grandchildren, underwent an operation two days after the fall and is now recovering in hospital.

East London and West Essex Guardian Series:

Mrs Fraser broke her hip outside Walthamstow Central station

London Ambulance Service received several calls from members of the public and Police Community Support Officers, asking them to attend the incident over a three-hour period on November 16.

The service apologised for Mrs Fraser’s wait for an ambulance and confirmed they were now dealing with an official complaint from her family.

Natasha Wills, assistant director of operations, said: “We are very sorry for the delay in reaching Lilian Fraser and for any distress this caused.

“Unfortunately, we were extremely busy and treated 11,322 patients in a life-threatening condition that week, compared to 9,831 during the same period in 2015 – a 15 per cent increase.

“We prioritise all emergency calls so patients in life-threatening conditions get the quickest response.”