Investigation into phone failure at Whipps Cross Hospital

First published in Redbridge East London and West Essex Guardian Series: Photograph of the Author by , Senior reporter

A health trust is investigating after all the telephones at Whipps Cross Hospital were cut off for most of yesterday.

Staff contacted the Guardian concerned that they were having to use their own mobile phones to make work-related calls due to the apparent fault at the Leytonstone site.

But Barts Health NHS, the trust which runs the hospital, has insisted no patient care was affected and no operations were cancelled as a result.

A spokeswoman said the phone system was restored at around 4pm and an investigation was underway.

It is believe the phones stopped working first thing in the morning.

Comments (3)

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8:57pm Wed 6 Feb 13

Frank Leigh says...

Glad to see the "concerned staff" could take time away from their patients to phone the paper....

I'm sure some just used their initiative and used their own phones. And they deserve credit and thanks. As for the whingers.....

If my business line failed, I'd be expected to use my own phone to ensure customers knew what was happening and keep on working. I wouldn't blame my boss and down tools!
Glad to see the "concerned staff" could take time away from their patients to phone the paper.... I'm sure some just used their initiative and used their own phones. And they deserve credit and thanks. As for the whingers..... If my business line failed, I'd be expected to use my own phone to ensure customers knew what was happening and keep on working. I wouldn't blame my boss and down tools! Frank Leigh
  • Score: 0

12:30am Thu 7 Feb 13

Trevor 2 says...

Frank Leigh wrote:
Glad to see the "concerned staff" could take time away from their patients to phone the paper....

I'm sure some just used their initiative and used their own phones. And they deserve credit and thanks. As for the whingers.....

If my business line failed, I'd be expected to use my own phone to ensure customers knew what was happening and keep on working. I wouldn't blame my boss and down tools!
It doesn't say tools were downed and bosses blamed in this article. Better to put the onus on the shoulders of the phone service provider!
[quote][p][bold]Frank Leigh[/bold] wrote: Glad to see the "concerned staff" could take time away from their patients to phone the paper.... I'm sure some just used their initiative and used their own phones. And they deserve credit and thanks. As for the whingers..... If my business line failed, I'd be expected to use my own phone to ensure customers knew what was happening and keep on working. I wouldn't blame my boss and down tools![/p][/quote]It doesn't say tools were downed and bosses blamed in this article. Better to put the onus on the shoulders of the phone service provider! Trevor 2
  • Score: 0

12:50am Thu 7 Feb 13

Cornbeefur says...

It is bad because ultimately the patients suffer and loved one trying to get the through?
It is bad because ultimately the patients suffer and loved one trying to get the through? Cornbeefur
  • Score: 0

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