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Barts Health Trust ranks second worst in patient experience league table
The trust which runs Whipps Cross University Hospital has been ranked second worst in England following a survey of cancer patients.
Charity Macmillan Cancer Support analysed data from the National Cancer Patient Experience Survey, which gathered views on treatment and services.
Barts Health, which is the largest trust in England and runs six hospitals across east London, said it was “very disappointed” with the results.
The research ranked nine London trusts in the bottom ten, with Imperial College Healthcare NHS Trust deemed the worst.
And Macmillan’s Carol Fenton believes this was down to the high turnover of staff at London hospitals.
“It is unacceptable that some cancer patients in London are being let down by hospitals failing to provide crucial support, alongside medical treatment,” she said.
The Care Quality Commission recently heavily criticised the care for the elderly and maternity services at Whipps Cross.
Three care workers looking after patients with dementia at the Leytonstone hospital were recently convicted of criminal neglect.
Barts Health said it has introduced a programme of improvements to patient care, establishing a Cancer Patient Experience Steering Group and enhanced staff training, while standardising clinical care across all cancer specialities.
It said it has also made information for patients more widely available.
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