Speaking out: Martin Hawkes wants to see something done about Sainsbury's 'click and collect' vans in Loughton

Martin Hawkes

Martin Hawkes

First published in Your Views East London and West Essex Guardian Series: Photograph of the Author by , Reporter - Epping Forest

Martin Hawkes has taken issue with a recent situation of 'click and collect' vans occupying spaces reserved for drivers picking up or dropping off tube passengers.

Mr Hawkes, who has lived in Loughton since 1979, would like to see the Sainsbury's supermarket offering thes service utilise the larger car park in Old Station Road rather than the smaller short stay area.

Comments (13)

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9:40am Thu 14 Aug 14

local 1 says...

This is near enough the store for customers to either go inside the store or do what Tesco do and have a purpose built "hut" in the car park paid for by Sainsburys. They have copied Tesco with click and collect but are doing it on the cheap. Resources for the passengers should not be hi-jacked for their commercial gain.
This is near enough the store for customers to either go inside the store or do what Tesco do and have a purpose built "hut" in the car park paid for by Sainsburys. They have copied Tesco with click and collect but are doing it on the cheap. Resources for the passengers should not be hi-jacked for their commercial gain. local 1
  • Score: 6

11:53am Thu 14 Aug 14

loughton200 says...

I live in loughton and have to pick up my partner every week day and was shocked that sainsburys thought this was acceptable to take 4 of only several spaces for their own commercial gain when they have there own car park only steps away where they could use 4 of their own spaces. I complained to sainsburys via twitter where basically they replied to say thanks for your feedback …. i.e we will ignore you little person.
The lack of spaces is causing cars to now queue in a long line to pick people up meaning the access way is blocked. Who can we contact to get sainsburys to give us the community our spaces back?
I live in loughton and have to pick up my partner every week day and was shocked that sainsburys thought this was acceptable to take 4 of only several spaces for their own commercial gain when they have there own car park only steps away where they could use 4 of their own spaces. I complained to sainsburys via twitter where basically they replied to say thanks for your feedback …. i.e we will ignore you little person. The lack of spaces is causing cars to now queue in a long line to pick people up meaning the access way is blocked. Who can we contact to get sainsburys to give us the community our spaces back? loughton200
  • Score: 7

12:08pm Thu 14 Aug 14

Maps62 says...

I agree with Martin and the above comments. It's ridiculous to use the drop off / pick up spaces, when they have their own huge car park across the road!
I agree with Martin and the above comments. It's ridiculous to use the drop off / pick up spaces, when they have their own huge car park across the road! Maps62
  • Score: 10

12:37pm Thu 14 Aug 14

Stephen Murray says...

I completely agree with Martin Hawkes and have seen the issue for myself. I will be taking this up with the manager at the store.

Loughton Roding Ward Independent Councillor Stephen Murray
I completely agree with Martin Hawkes and have seen the issue for myself. I will be taking this up with the manager at the store. Loughton Roding Ward Independent Councillor Stephen Murray Stephen Murray
  • Score: 11

1:05pm Thu 14 Aug 14

jonny mash says...

Maybe people could actually try walking home from the station once in a while? Nearly every evening once the train is at Leytonstone you hear people ringing their relatives / partners asking to be collected in 10 mins, fair enough if it was an elderly person but they are nearly all young girs under 25!
Maybe people could actually try walking home from the station once in a while? Nearly every evening once the train is at Leytonstone you hear people ringing their relatives / partners asking to be collected in 10 mins, fair enough if it was an elderly person but they are nearly all young girs under 25! jonny mash
  • Score: -2

5:08pm Thu 14 Aug 14

Villagecranberry says...

jonny mash wrote:
Maybe people could actually try walking home from the station once in a while? Nearly every evening once the train is at Leytonstone you hear people ringing their relatives / partners asking to be collected in 10 mins, fair enough if it was an elderly person but they are nearly all young girs under 25!
You are right, people are increasingly getting lazy, desperate for a seat to slouch on the train and eat their stinking fried chicken, kebabs, pizzas, Falafal with acrid sesame seed sauce and jalapeño peppers. Then they play their silly computer games and drive everyone bonkers and to top it all the phone a friend or mum or dad and say 'I'm on the train' then want picking up.

I agree with Mr Hawkes, these vans are a nuisance, blocking everywhere including the side roads because most people are too lazy these days to even pop to the shops.
[quote][p][bold]jonny mash[/bold] wrote: Maybe people could actually try walking home from the station once in a while? Nearly every evening once the train is at Leytonstone you hear people ringing their relatives / partners asking to be collected in 10 mins, fair enough if it was an elderly person but they are nearly all young girs under 25![/p][/quote]You are right, people are increasingly getting lazy, desperate for a seat to slouch on the train and eat their stinking fried chicken, kebabs, pizzas, Falafal with acrid sesame seed sauce and jalapeño peppers. Then they play their silly computer games and drive everyone bonkers and to top it all the phone a friend or mum or dad and say 'I'm on the train' then want picking up. I agree with Mr Hawkes, these vans are a nuisance, blocking everywhere including the side roads because most people are too lazy these days to even pop to the shops. Villagecranberry
  • Score: 3

7:10pm Thu 14 Aug 14

hursthill says...

Martin Hawkes seems like a really good bloke, despite his similarity to Rolf Harris.

There are 2 basic problems - :
1.) Supermarkets are like Millwall fans, - Their attitude is " no one likes us, we don't care".
2.) There are too many cars on the road.

I wish Councillor Stephen Murray good luck, he seems to be another good bloke.
Martin Hawkes seems like a really good bloke, despite his similarity to Rolf Harris. There are 2 basic problems - : 1.) Supermarkets are like Millwall fans, - Their attitude is " no one likes us, we don't care". 2.) There are too many cars on the road. I wish Councillor Stephen Murray good luck, he seems to be another good bloke. hursthill
  • Score: 7

6:11am Fri 15 Aug 14

MICHAEL MCGOUGH says...

This seems to have the support of Tfl but then they built the cable car to nowhere and lose millions on Barclays bikes. The closeness to the man Sainsbury store highlights the absurdity of this.
This seems to have the support of Tfl but then they built the cable car to nowhere and lose millions on Barclays bikes. The closeness to the man Sainsbury store highlights the absurdity of this. MICHAEL MCGOUGH
  • Score: 0

8:35am Fri 15 Aug 14

Stephen Murray says...

Have just spoken this morning to the Deputy Manager at the Loughton store.

This Loughton station click and collect service is managed from the Newbury Park store and will therefore be speaking directly to this stores manager when he is in work next Monday.

I hoping that this issue of using the drop off and pick up bays can be solved quite easily.

Loughton Roding Ward Independent Councillor Stephen Murray
Have just spoken this morning to the Deputy Manager at the Loughton store. This Loughton station click and collect service is managed from the Newbury Park store and will therefore be speaking directly to this stores manager when he is in work next Monday. I hoping that this issue of using the drop off and pick up bays can be solved quite easily. Loughton Roding Ward Independent Councillor Stephen Murray Stephen Murray
  • Score: 7

8:00pm Sat 16 Aug 14

MICHAEL MCGOUGH says...

Thanks Stephen
Thanks Stephen MICHAEL MCGOUGH
  • Score: 1

2:54pm Tue 19 Aug 14

Stephen Murray says...

SITUATION UPDATE

Following my call to Newbury Park Sainsburys who manage this click and collect service at Loughton I have just received a call from Sainsburys Holborn HQ who have explained that they were using this area with the agreement of and as tenants of TfL.

Both Sainsbury's and Tfl now agree that the current arrangements cannot continue and are seeking a solution.

Given the range of options available this should not take too long to resolve.

Like others I will continue to monitor this situation carefully.

LOUGHTON RODING WARD INDEPENDENT COUNCILLOR
-Stephen Murray
SITUATION UPDATE Following my call to Newbury Park Sainsburys who manage this click and collect service at Loughton I have just received a call from Sainsburys Holborn HQ who have explained that they were using this area with the agreement of and as tenants of TfL. Both Sainsbury's and Tfl now agree that the current arrangements cannot continue and are seeking a solution. Given the range of options available this should not take too long to resolve. Like others I will continue to monitor this situation carefully. LOUGHTON RODING WARD INDEPENDENT COUNCILLOR -Stephen Murray Stephen Murray
  • Score: 1

6:58pm Tue 19 Aug 14

Stephen Murray says...

PICK UP BAYS UPDATE

Just been to Loughton Sainsburys NO click and collect van in the pick up bays. Is this just a coincedence or an alternative arrangement in operation already ?

Councillor Stephen Murray
PICK UP BAYS UPDATE Just been to Loughton Sainsburys NO click and collect van in the pick up bays. Is this just a coincedence or an alternative arrangement in operation already ? Councillor Stephen Murray Stephen Murray
  • Score: 1

11:10am Wed 20 Aug 14

loughton200 says...

reply received today from TFL when I complained about this
"In relation to the Sainsbury’s at Loughton car park, this ties into our overall strategy for introducing grocery click and collect to our network of car parks. The revenue raised and the partnerships made through this scheme go into the overall TfL budget which goes towards network improvement.

We have retained 8 pick up and drop off bays and our research with NCP suggests that demand for this service will be catered for with these 8 bays.

We will continue to monitor the overall impact to the area such as traffic flows, congestion and safety. However, we have no intention of claiming back 4 of the spaces.

I'm sorry that my answer wasn't more favourable and trust the information provided is useful. "
reply received today from TFL when I complained about this "In relation to the Sainsbury’s at Loughton car park, this ties into our overall strategy for introducing grocery click and collect to our network of car parks. The revenue raised and the partnerships made through this scheme go into the overall TfL budget which goes towards network improvement. We have retained 8 pick up and drop off bays and our research with NCP suggests that demand for this service will be catered for with these 8 bays. We will continue to monitor the overall impact to the area such as traffic flows, congestion and safety. However, we have no intention of claiming back 4 of the spaces. I'm sorry that my answer wasn't more favourable and trust the information provided is useful. " loughton200
  • Score: 0

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