Complaints – Who To Contact

guardian-series.co.uk adheres to the Editors’ Code of Practice which you can find at www.ipso.co.uk.)  Since September 8, 2014 we have been regulated by the Independent Press Standards Organisation.  Complaints about stories should be referred firstly to the Editor by email at: complaints@guardian-series.co.uk or by post to:

Complaints
The Guardian Series
Observer House
Caxton Way
Watford
Hertfordshire
WD18 8RJ

It is essential that your email or letter is headed “Complaint” in the subject line and contains the following information:

  • Your name, email address, postal address and daytime telephone number.
  • The newspaper title or website, preferably a copy of the story or at least the date, page number or website address of the article and any headline.  
  • A full explanation of your complaint by reference to the Editors’ Code.

If you do not provide any of the information above this may delay or prevent us dealing with your complaint. Your personal details will only be used for administration purposes.

If we cannot reach a resolution between us then you can contact IPSO by email at complaints@ipso.co.uk or by post at IPSO, c/o Halton House, 20-23 Holborn, London EC1N 2JD.

If complaining about third party comments on our website articles, you should use the 'report this post' function online next to the comment.

If complaining about the delivery or non-delivery of any of our newspapers, please outline the issue in an email to distquery@london.newsquest.co.uk or call 01494 755054.