Transport for London apologises to commuters after fining people at Snaresbrook Station who could not tap out because of broken barriers

Commuters at Snaresbrook Station have been complaining about broken Oyster card readers for nearly a month.

@centralline Barriers at Snaresbrook not working yet again. I'm going to explode if it's not sorted soon. #wastingmoney #tfail #tfl

— Alice Harvey (@aliceharv) December 17, 2016

Throughout December station users have taken to social media because Transport for London (TfL) fined them because they could not tap out at the Snaresbrook barriers.

@TfL no barriers are working at Snaresbrook exit so no one can touch out. And we all get charged! Called for info. No answer. Goodo. 👍🏼

— Selina (@selinakays) December 12, 2016

Writing on Twitter, Central Line commuter Alice Harvey said: “Barriers at Snaresbrook not working again. Going to explode if it’s not sorted soon.”

Another wrote: “If you’re not going to have ticket offices anymore then the least you can do is make sure the machines work. Sort yourself out.”

@centralline the barriers at Snaresbrook don't seem to be working- not registering oysters

— Susan Gibson (@Suzieg19_) December 20, 2016

TfL claims the problem has now been solved and apologised to everyone affected.

Director of customer experience Shashi Verma said: “There have unfortunately been several recent instances where customers have not been able to touch out with their Oyster and Contactless card at Snaresbrook Tube Station.

“I would like to apologise for any inconvenience that this has caused.

“The problem has now been fixed and we are monitoring the station’s readers closely.”

The transport boss urged any customers who have been unfairly charged to go to the TfL website to get their refunds.