A care service in Redbridge has been rated outstanding by inspectors.

The Access All Care and Training Solutions service was inspected by the Care Quality Commission, the body that oversees the quality of care homes and similar facilities across the country, in February this year.

The CQC has now published its findings and shown the care service has improved since its last inspection, when it was rated good overall.

The Ilford-based agency was rated outstanding for being caring, responsive and well-led. It was rated good for being safe and effective and rated outstanding overall.

The service currently provides care to eight people with learning disabilities and/or those are on the autistic spectrum. Seven of these clients are children.

The families of those receiving care through the service thought the service was excellent and the care exemplary.

One relative said: “Once they’re in your lives it’s never too much for them.”

Another said: “I am so full of enthusiasm for them. I’ve experienced poor care before and these guys do genuinely care, these guys care about people. To me I think if they weren’t in my life I just wouldn’t know what to do.”

Staff were found to have completed training specific to people’s needs and regularly give feedback on the specialist equipment provided exclusively for individual clients.

Inspectors added the service worked in an innovative way to involve people and their families in person centred care.

An activities co-ordinator is on hand to assist people to do what they wanted and tailor activities specifically to individuals.

One relative said people felt empowered by this support.

They said: “Staff go out with them swimming on Mondays and go to the park with them.”

The activities coordinator told the CQC: “A bit of creativity is sometimes wanted to make things more fun.”

The service was linked to numerous agencies and organisations. One professional said: “In my opinion the beauty and uniqueness of Access All is that managers are carers themselves and actively cover shifts.”

Debbie Ivanova, CQC’s deputy chief inspector of adult social care, said: “I am delighted that Access All Care And Training Solutions has improved from good to outstanding overall. The specialist domiciliary care agency is doing an admirable job and its staff and leadership teams deserve fulsome praise for the work that they do.”